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Service Promise

Service concept

All for customers, helping customers improve production efficiency.

Service target

To reduce cost and improve profitability and product value for customer by standardized, differentiated and valuable service. Build Newamstar service brand and lead industry service trend.

Quick response

Service engineers are ready 24 hours; after receiving customer request, we respond within 2 hours and we arrive at site within 24 hours for provinces nearby and 48 hours for other provinces.

Active inspection

Engineers regularly go to customer's factory to inspect equipment, master equipment running condition, and help customer design solutions.